Frequently Asked Questions (FAQ)

Documents

• Where Can I Find a Copy of My Demand Response Agreement with Enel?
• Where Can I Find a Copy of the Latest Enel X North America Inc. W-9?
• What is an Letter Of Authorization Used For?

Demand Response

• Welcome to Demand Response
• How to Whitelist Enel’s Communication Channels
• How to Reach Enel Support
• Enel Demand Response Participation Guide
• Demand Response 101
• Demand Response Promo Kit

See all 8 articles

Dispatches

• How to Prepare for a Demand Response Dispatch
• Dispatch Notifications: A Step-By-Step Guide
• What If I Am Unable to Participate in a Dispatch or Audit?
• What is the Difference Between a Dispatch and an Audit?
• Why Can't I See My Dispatch Performance?

Enel Application

• What is My Username to Log In to the Enel Application?

Enrollment

• How Can I Enroll My Site in Demand Response?
• How Does Enel Calculate My Enrollment?

Equipment

• Enel X S2 Site Server Self-Installation Guide

Payments

• Where Was My Payment Mailed?
• How Do I Update the Address Checks Get Sent To?
• How Do I Sign Up for Direct Deposit?
• How Do I Update My Banking Information for Direct Deposit?
• Where Can I Find a Report of My Demand Response Earnings History?