Skip to main content
A smarter Enel X Flex experience is here: check out what's new!
Enel North America Help Center home page Help Center
Community Submit a request
Sign in
Español (México) Italiano (Italia) Japanese (Japan) Polski (Polska)
  • Community
  • Submit a request
  1. Enel North America
  2. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Common questions and answers regarding our demand response programs.

Documents

  • Where Can I Find a Copy of My Demand Response Agreement with Enel?
  • Where Can I Find a Copy of the Latest Enel X North America Inc. W-9?
  • What is an Letter Of Authorization Used For?

Demand Response

  • Welcome to Demand Response
  • How to Whitelist Enel’s Communication Channels
  • How to Reach Enel Support
  • Enel Demand Response Participation Guide
  • Demand Response 101
  • Demand Response Promo Kit
See all 8 articles

Dispatches

  • How to Prepare for a Demand Response Dispatch
  • Dispatch Notifications: A Step-By-Step Guide
  • What If I Am Unable to Participate in a Dispatch or Audit?
  • What is the Difference Between a Dispatch and an Audit?
  • Why Can't I See My Dispatch Performance?

Enel Application

  • What is My Username to Log In to the Enel Application?

Enrollment

  • How Can I Enroll My Site in Demand Response?
  • How Does Enel Calculate My Enrollment?

Equipment

  • Enel X S2 Site Server Self-Installation Guide

Payments

  • Where Was My Payment Mailed?
  • How Do I Update the Address Checks Get Sent To?
  • How Do I Sign Up for Direct Deposit?
  • How Do I Update My Banking Information for Direct Deposit?
  • Where Can I Find a Report of My Demand Response Earnings History?

©