How to Whitelist Enel’s Communication Channels

Enel relies on email and telephone to communicate a wide variety of important information regarding your participation in demand response. Please follow these steps to make sure we are able to contact you when it matters most.

Share this information with your IT team to ensure our IP address and domain are whitelisted for all site contacts.

1. Whitelist Enel X’s IP address: 66.231.93.184 to ensure you do not miss critical dispatch information.

2. Add the enel.com domain to your list of “safe senders” to allow emails from our support and operations teams to make it to your inbox. Additional domains to whitelist include:

• • everbridge.com
  • everbridge.net
  • iam.apps.enelx.com
  • enernoc.com
  • enernoc.net
  • bounce.exacttarget.com
  • exacttarget.com

3. Add our support line ([phone]) to your caller ID and answer any incoming calls from this number.

4. Acknowledge SMS messages from 893-61 or 246-39, the numbers we typically use to text customers dispatch notifications.